1xpartner FAQ — Answers to All Your Questions, Right Here

Only one account is permitted per mobile number. Attempting to create multiple accounts may result in all accounts being suspended and any deposited funds being forfeited.

Your account is activated as soon as your mobile number is verified via OTP. The entire process takes just 2–3 minutes. Once active, you can make a deposit and start betting right away.

To change your name, contact support with your National ID or passport. Changing your mobile number requires additional verification. For security reasons, this process may take some time.

You can temporarily or permanently close your account through self-exclusion. Please withdraw any remaining funds beforehand. For more information, Responsible Gaming View page.

KYC verification may be required for large withdrawals or if suspicious activity is detected. Simply submit a photo of your national ID or passport. Verification is typically completed within 24 hours.

Click the "Forgot Password?" button on the login page. An OTP will be sent to your registered mobile number. Use the OTP to create a new password. The whole process takes just 2 minutes.

Registration is open only to individuals aged 18 and above. Any account found to belong to a minor will be suspended immediately. A national ID card is used to verify age.

Yes. Deposits via bKash, Nagad, and Rocket are quick and straightforward. After logging in, go to the "Deposit" section, select your preferred method, and follow the on-screen instructions. Funds are typically credited to your account within 5 minutes.

• Minimum deposit: ৳200
• Maximum deposit: ৳50,000 (daily)
• No Deposit Fees

Withdrawals via bKash and Nagad are typically processed within 5–15 minutes. Bank transfers may take 1–2 business days. Without KYC verification, larger withdrawal amounts may take slightly longer.

Minimum withdrawal is ৳300. Daily maximum withdrawal is ৳2,00,000. Higher limits may apply for VIP members. A verified payment method must be linked to your account before withdrawing.

1xpartner does not charge any fees on deposits or withdrawals. However, payment gateways such as bKash may apply their own small charges in accordance with their own policies.

Wait 15 minutes first. If it still hasn't arrived, contact Live Chat with your Transaction ID. Most issues are resolved within 1 hour. For bKash transactions, make sure to save your transaction reference number.

We currently accept Bangladeshi bank transfers and mobile banking (bKash, Nagad, Rocket). Credit/debit card support is in the works. Keep an eye on the promotions page for updates.

Withdrawals are typically rejected due to incomplete KYC, unmet bonus wagering requirements, or mismatched payment details. Contact our support team via Live Chat to find out the reason and get it resolved.

No, bonuses cannot be withdrawn directly. Winnings from a bonus only become withdrawable after the specified wagering requirements have been met. For full bonus terms, on the Bonus Page here.

Yes. You can link bKash, Nagad, and Rocket all to a single account. Withdrawals must be made via the same method used for the deposit.

Yes. BDT (Bangladeshi Taka) is our primary currency. Accounts in USD or EUR are also available, but BDT is the most convenient option for Bangladeshi users as it avoids conversion charges.

New members get a 100% bonus on their first deposit — up to ৳10,000. The bonus is credited to your account automatically after your first deposit following registration. No extra code needed.

Wagering requirements mean you must place a certain amount in bets before withdrawing bonus funds. For example, a ৳1,000 bonus with a 5x wagering requirement means you need to wager ৳5,000 in total. For full terms and conditions, on the Bonus Page you will receive.

New members receive a ৳500 free bet upon registration. Free bets are also offered through regular promotions, tournaments, and special events. Bonus Page Check back regularly.

Yes. Weekly cashback offers are available for regular members. Typically, 10–15% cashback is given on total weekly losses. VIP members receive even more.

Promo codes can be entered during registration or later through your account settings. Special promo codes are distributed via email, SMS, or our official channels. Be cautious of fake promo codes.

Welcome bonuses must generally be used within 30 days. Free bets are valid for 7 days. Cashback bonuses must be used within 48 hours of being credited. The expiry period for each bonus is clearly stated in the offer details.

Yes! Join our referral bonus program. When someone registers using your referral link and makes their first deposit, you'll receive a bonus of a specified amount. On the Rewards page View details.

You earn loyalty points on every bet you place. Accumulated points can be redeemed for bonuses, free bets, or cash. As your membership tier rises (Bronze → Silver → Gold → VIP), you unlock even greater benefits.

You can bet on over 30 sports, including cricket, football, tennis, badminton, kabaddi, and basketball. E-sports, virtual sports, and live casino are also available.

You can place bets at real-time odds while a match is in progress. Bet based on the score and momentum as the game unfolds. Odds change rapidly in live betting, so quick decisions are key.

Decimal odds (e.g. 1.85) mean that a ৳100 bet returns ৳185 in total (৳85 profit) if you win. For detailed calculations and examples, Match Odds page here.

A confirmed bet generally cannot be cancelled. However, in certain cases the Cash Out feature lets you settle your bet before the match ends. Cash Out pays out a partial or full amount based on the current odds.

The minimum bet is ৳20. The maximum bet depends on the sport and market — generally up to ৳50,000. Limits may differ for VIP members.

A parlay or accumulator bet lets you combine multiple events into a single wager. If all your predictions are correct, the odds multiply for a much bigger payout — but one wrong pick means the entire bet is lost. High risk, high reward.

Yes. If a match is officially cancelled, your stake will be refunded. For postponed matches, it depends on when the match is rescheduled. For full details, see the rules in the Terms & Conditions There are.

Hit a specific combination on certain slots or casino games and you win the jackpot. Progressive jackpots grow with every bet placed. For more details, Jackpot Page here.

Enter your voucher code in the designated field during deposit or betting. Once applied successfully, the voucher benefit will be credited automatically. To learn more about vouchers, Voucher Page here.

To learn the strategies and experiences of our successful members Case Study Page here — where real winners share their stories, tips, and tricks.

Your account is protected by SSL 256-bit encryption, two-factor authentication (2FA), and regular security audits. You'll receive an automatic alert if any suspicious login is detected.

Go to the "Security" section in your Account Settings to enable 2FA. Each login will require additional verification via a one-time OTP sent to your mobile. Keeping this feature enabled is strongly recommended.

No. Your personal information is never shared with any third party. Only the data necessary for payment processing is passed to the payment gateway. Details in the Privacy Policy you will receive.

Contact live chat support immediately. Your account will be temporarily locked and recovered through identity verification. Change your password and enable 2FA.

Always open 1xpartner.ws by typing it directly into your browser. Do not click on links from unknown sources. We will never ask for your password via SMS or email. Report any suspicious messages to support immediately.

Yes. 1xpartner is an internationally licensed betting platform. Fairness is ensured through regular security audits and independent testing. To learn more about us, About Us View page.

Deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion — all protective tools are available free of charge. For more details, Responsible Gaming View page.

You can reach us via Live Chat (inside your account), email (support@1xpartner.ws), or phone. Live Chat is the fastest option — typically with a response within 5 minutes.

Yes! Our support team is fully fluent in Bangla. Providing service in Bangla for our Bangladeshi members is our top priority. Bangla support is available 24 hours a day, 7 days a week.

Start by reaching out via live chat. If your issue isn't resolved, send a detailed message to support@1xpartner.ws. Our complaints resolution team responds within 72 hours.

Live chat responses typically arrive within 3–7 minutes. Email queries are answered within 2–6 hours. For urgent matters — such as a suspected account hack — immediate assistance is available.

Contact us via support chat or at support@1xpartner.ws with screenshots. Bonus points may be awarded as a thank-you for reporting bugs.

Start by refreshing your browser and clearing your cache. If you're using a VPN, try disabling it. If the issue persists, reach out to us at support@1xpartner.ws. We continuously monitor server status.

Send your feedback through the "Feedback" section of your account or email us at support@1xpartner.ws. We read every message and use it to improve our service. Your suggestions genuinely matter to us.